Empower your customers to self-update ticket details with a single click. Save time and resources, and enhance customer engagement without the need for additional hosting.
Automatically add actionable buttons to Zendesk ticket emails and responses, allowing customers to effortlessly update ticket properties with just a click
Configure buttons to perform a variety of ticket tasks, like adding comments or updating fields, and integrate seamlessly with Zendesk triggers for enhanced ticket routing and automated responses
Klick-Zen simplifies the process by hosting button images and a customizable landing page, eliminating the need for extra hosting resources
Easily brand your buttons and landing page with your company's unique colors, logo, and domain, enhancing your brand identity and customer experience
Klick-Zen Features
Simply give your button a title, style it as you like, and then assign one or more actions to it, such as inserting a comment or updating a custom field.
Once the button is created, either paste the provided HTML snippet into a Zendesk trigger email template, or insert the button directly into individual ticket responses with the handy Klick‑Zen ticket editor button.
When a customer receives an email from your Zendesk help center containing a button, clicking it will trigger the pre-assigned actions on their ticket. The customer is then redirected to either a web page that you designate, or your customized landing page hosted by Klick‑Zen.
Klick-Zen seamlessly integrates with Zendesk's automated email response system. This allows for the inclusion of interactive buttons in automated emails, enabling customers to perform actions like updating ticket information or responding to queries directly from their inbox.
With Klick-Zen, you can effortlessly embed actionable buttons into Zendesk macros. These buttons can execute predefined actions (such as updating ticket statuses or fields) when used in macro responses. This integration streamlines complex workflows and ensures consistent, quick responses to common customer inquiries.
Klick-Zen enhances ad-hoc ticket replies by allowing support agents to insert customized, action-oriented buttons directly into their responses. These buttons can be configured for various tasks, such as gathering additional information from customers or guiding them to specific resources, thereby personalizing and speeding up the ticket resolution process.
Integrating Klick-Zen with Zendesk's Help Center enables the addition of interactive buttons in the customer's online view of a ticket the Help Center. These buttons can direct users to relevant pages, gather feedback, or even update ticket properties, thereby enriching the self-service experience and reducing the load on support teams.
pricing
per month
(per Zendesk instance)
Klick-Zen for ZendeskZendesk Marketplace
per year
(per Zendesk instance)
Klick-Zen for ZendeskZendesk Marketplace
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